An expert in marketing in branding for the last 15 years, Katie Lance currently explores the impact of social media can have when building a more transparent company culture. As a consultant, Katie helps companies utilize social media on a myriad of levels, from engaging with employees, to assisting clients and users.

We spoke with Katie about the potential impact “smart” social media can have on business today, and how it can carve out space for more human engagement in the workplace.

Your specialty is social media. How do you see the role of social media in workplace culture today?

It’s important for companies to understand that their social media presence isn’t just what is posted via their corporate social media directors. Employees have, in many ways, just a big of a voice and can be some of the biggest brand ambassadors.

How do you think that the real estate industry will utilize social media to improve the way that they interact with customers, etc.?

For many people, buying and selling a home is an intensely personal and emotional experience, and I can think of no better industry than real estate to use social media to celebrate those moments and connect with their clients on a personal level. The real estate industry has a unique opportunity to use social media to keep in touch with their clients, as well as an opportunity to share what it feels like to work with them and what their communities are all about.

Can you tell us a bit about these changes that you see taking place in the real estate industry from this experience?

I think we are getting a bit away from all of the “shiny objects” that overshadowed the industry a few years back. As technology gets better and better, I see opportunities that help agents to tell their story and build their brand. I particularly see opportunities with

I particularly see opportunities with live video like Facebook Live, Snapchat and Periscope, which allow agents to create content quickly and allow consumers to ask questions and interact in real time. I see this as a huge opportunity for agents to build trust and build their business.

What challenges are ahead for office providers, coworking space etc.?

I do see more companies letting their employees work remotely and offering more flexible work schedules. Ultimately it comes down to trust; trust in the employees that they know how they work best, whether it’s in an office, at a coffee shop or at a home office. I think many companies still fear not having an office space because they feel their culture will be affected.

Katie Lance

I personally run a virtual company with a relatively small virtual team for nearly four years and I can tell you first-hand that you don’t need to be all in the same room to build culture. We create culture through our Skype calls, our Voxer voice messages, our iPhones, and the various other ways that we keep in touch and on task through technology tools.

How do you imagine the role of the office in the future? Will will be all being working remotely in due time?

The workplace has changed dramatically in the last few years in part because of technology and in part because how so many of us have previously worked has also changed. For many of us, we no longer need to be in the same building at the same time of day  to get a job done. I don’t think offices will ever disappear forever but I think we will only continue to see more and more people working remotely.